Website terms and conditions

The information provided on this website is of a general nature only. Recruitment LABS makes no representations or warranties regarding the completeness, accuracy, reliability, or suitability of the material contained on this site. Content may be updated, modified, or removed at any time without notice. Nothing on this site constitutes professional advice, and users should not act or refrain from acting based solely on the information provided.

This website may contain links, embedded content, or references to external websites and resources for the convenience of users. Recruitment LABS does not endorse and is not responsible for the accuracy, relevance, or reliability of content found on any third-party sites. We cannot guarantee the security, privacy, or practices of those external sites, and access to them is entirely at your own risk.

Recruitment LABS retains full copyright and intellectual property rights in all materials published on this site unless otherwise stated. You may not reproduce, adapt, distribute, store, or transmit any part of this website without the prior written consent of Recruitment LABS, except where permitted by law or for personal, non-commercial use, provided the material is clearly attributed to Recruitment LABS and accompanied by this disclaimer.

While reasonable efforts are made to ensure that this website is free from viruses and other harmful code, Recruitment LABS does not warrant that the website is free from such defects. Users are responsible for implementing appropriate virus protection procedures prior to downloading any files or interacting with any embedded functionality.

To the maximum extent permitted by law, Recruitment LABS excludes all liability to any person or entity for loss or damage (including, without limitation, indirect or consequential loss or damage) arising from the use of, or reliance on, material or information contained on this website, whether directly or indirectly.

Recruitment LABS provides access to an automated virtual assistant (“EVE”) on this website. EVE is an AI-powered tool designed to assist users with general information relating to recruitment, job seeking, and hiring-related queries.

By interacting with EVE, you acknowledge and agree that:

• EVE is not a human, and responses are generated automatically using artificial intelligence.
• Information provided by EVE is general in nature and should not be relied upon as professional, legal, financial, or recruitment advice.
• Responses generated by EVE may draw from publicly available data, Recruitment LABS articles and content, or third-party AI services, including but not limited to OpenAI.
• While EVE is designed to be helpful and informative, Recruitment LABS makes no guarantees as to the accuracy, completeness, or appropriateness of the information provided.
• Users should exercise their own judgment and discretion before relying on any information obtained through chatbot interactions.
   

Any personal information shared with EVE during a chat session is subject to our Privacy Policy, and users are encouraged to avoid disclosing sensitive information via the chatbot.

Recruitment LABS reserves the right to monitor chatbot interactions for quality assurance, training, and service improvement purposes. Data may be securely processed by third-party providers in accordance with our Privacy Policy.

MCAT2 Pty Ltd trading as Recruitment Labs

Overview

Recruitment Labs ("we", "us", or "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, disclose and protect your personal information across Australia.

We may update this policy periodically by publishing changes on our website. By engaging with us, you consent to the terms of this Privacy Policy.

What is Personal Information? 

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

We may collect the following types of personal information:

• Contact details: name, address, email, phone number
• Education, qualifications, and work history
• Work rights and identity documentation (e.g. passport, visa, citizenship or birth certificate)
• Referee feedback (with your consent)
• Sensitive information (e.g. health, criminal record, membership details — collected only with your consent)
• Any other information relevant to recruitment and placement services
   

How We Collect Your Information

We may collect personal information through:

• Direct contact (e.g. applications, interviews, phone, email)
• Submissions via our website or third-party job platforms
• Reference checks (with your consent)
• Background, medical, and eligibility-to-work checks (with your consent)
• Public sources such as LinkedIn or other social media platforms
• Training, assessment, or onboarding processes conducted on our behalf
   

We aim to collect information directly from you unless it is unreasonable or impracticable to do so.

Why We Collect Your Information

We collect, hold, use, and disclose your personal information to:

• Provide recruitment, placement, and consulting services
• Assess your suitability for roles and facilitate job placements
• Conduct necessary checks including eligibility, health, and criminal record (with your consent)
• Meet legal and regulatory obligations
• Promote professional development opportunities or training
• Communicate with you about job opportunities, services, or updates relevant to your interests
• Improve our systems, platforms, and services
   

You are not obligated to provide your personal information. However, failure to do so may limit our ability to represent you effectively.

Disclosure of Personal Information

Your personal information may be disclosed to:

• Clients and prospective employers
• Referees nominated by you
• Third-party providers performing services for Recruitment Labs (e.g. IT, payroll, assessments)
• Insurers, auditors, and legal or professional advisers
• Training or professional bodies (with your consent)
• Government bodies or regulatory agencies where required by law
• Overseas service providers (see Section 7)
   

All disclosures are made on a confidential basis or as permitted by law.

Information for Clients 

If you are a client of Recruitment Labs, we may collect:

• Contact and business details
• Job briefs and organisational needs
• Confidential feedback you provide about candidates

This information is used solely to provide tailored recruitment solutions and ongoing business support.

Overseas Disclosure

Some of your personal information may be stored in cloud-based systems hosted overseas. Our recruitment CRM provider may store data in countries such as the United States, European Union, Canada, New Zealand, Singapore, India, and others in the Asia-Pacific region.

We take appropriate steps to ensure that overseas recipients comply with Australian privacy standards, including via contractual safeguards where applicable.

Use of AI and Chatbot Technology

We use AI-powered technologies, including our chatbot "EVE", to assist website users. Please note:

• EVE is an automated tool and not a human representative
• Responses are general in nature and do not constitute legal or recruitment advice
• Interactions may be monitored for quality assurance and service improvement
• Third-party providers such as OpenAI and Botpress may process user input
   

Avoid submitting sensitive or confidential information via the chatbot.

Website & Cookie Use

When you visit our digital platforms, we may collect technical data such as:

• Device type, browser, and IP address
• Website usage statistics via cookies or tracking tools
• Location data (if enabled on your device)
   

Cookies help us personalise your experience but can be disabled via your browser settings. Some features may not function correctly if cookies are disabled.

Our website may include links to external sites. We are not responsible for the content or privacy practices of those websites.

Direct Marketing

We may send you updates about our services, opportunities, or insights we believe may be relevant to you. You may opt out of such communications at any time by:

• Clicking the “unsubscribe” link in marketing emails
• Contacting us directly via the details below
   

Security of Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. This includes secure storage, restricted access, and data destruction protocols where required.

We retain your information only as long as necessary to fulfil the purpose for which it was collected, unless otherwise required by law.

Access & Correction

You have the right to access or correct your personal information held by us. Requests must be made in writing and may require verification of your identity.

We may charge a reasonable administrative fee and will respond within 30 days. If access is denied, we will provide written reasons and information on how to lodge a complaint.

Candidate Rights & Compliance 

We do not charge job seekers any fees for the purpose of finding employment. We comply with applicable recruitment legislation across all Australian states and territories.

Recruitment Labs and its staff are familiar with relevant state and Commonwealth employment laws. We do not engage in deceptive or misleading conduct, including advertising fictitious roles.

If you believe we have breached your rights, you may raise concerns with the relevant state authority or the Office of the Australian Information Commissioner.

Complaints

We take privacy concerns seriously and will respond promptly and respectfully to all complaints.

Please direct all complaints or queries to:

connect@recruitmentlabs.com.au

If you are dissatisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.